When subscriptions, setup fees and add-on services can be cancelled, and what is refundable.
This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and adjustments are processed for services offered through the BeyondSure InsurTech SaaS platform (“Platform”). By using our services, you agree to this Policy.
BeyondSure provides technology-enabled insurance distribution services, including SaaS access, onboarding support, API integrations, and transaction facilitation. Due to the digital and service-based nature of the Platform, refunds are subject to specific conditions as defined below.
The one-time setup/onboarding fee charged for enabling access to the Platform and configuring the system is non-refundable once the onboarding process has been initiated or completed. This includes account setup, configurations, and initial training/support provided.
Charges paid towards insurer API integrations are non-refundable, as these involve technical development, configuration, and third-party coordination efforts. Once the integration process is initiated, no cancellation or refund shall be applicable.
In case of any recurring subscription or SaaS fees:
Fees once paid are non-refundable for the active billing period.
Cancellation requests will be effective from the next billing cycle, and no partial refunds shall be provided.
Transaction fees charged per policy issuance (e.g., per policy sold across Health, Motor, Life, or SME segments) are non-refundable, as they are linked to completed transactions and service usage.
Users may request cancellation of services by submitting a written request via email. Cancellation will be processed within a reasonable time; however:
Any services already rendered will not be eligible for refund
Access to the Platform may be revoked upon cancellation
Pending dues, if any, must be cleared prior to closure
Refunds, if any, may be considered only in exceptional cases at the sole discretion of BeyondSure, such as:
Duplicate payment transactions
Technical errors attributable to BeyondSure
Services not delivered due to internal system failure
Any such refund requests must be raised within 7 days of the transaction.
Approved refunds, if any, will be processed within 7–15 working days and will be credited through the original mode of payment or any other method deemed appropriate by BeyondSure.
BeyondSure is not responsible for refunds related to third-party services, including insurers, payment gateways, or external vendors. Such refunds will be governed by the respective third party’s policies.
BeyondSure reserves the right to update or modify this Refund & Cancellation Policy at any time. Continued use of the Platform shall constitute acceptance of the revised Policy.
For any refund or cancellation requests, users may contact us using the details provided in the Privacy Policy or write to the official support email.
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